Carolyn Tremain has over 20 years' experience leading large, complex service delivery organisations, and substantial change management programmes.
She is currently the Chief Executive of the Ministry of Business, Innovation & Employment (MBIE). The Ministry’s purpose is to ‘Grow New Zealand for all’, with its role to create better outcomes for all New Zealanders, particularly by supporting business growth.
Carolyn came to MBIE from the NZ Customs Service, where she was the Chief Executive and Comptroller. Customs plays a critical role in New Zealand’s economy and security through the facilitation of trade and travel, and the collection of Crown revenue.
In addition to her MBIE responsibilities, Carolyn is Chair of the Public Sector Auckland Career Board, and is a member of the Victoria University of Wellington Business School Advisory Board.
Prior to joining Customs in 2011, Carolyn held the roles of Deputy Commissioner Service Delivery and Deputy Commissioner People, Capabilities, and Governance at Inland Revenue. She was responsible for frontline service delivery functions including audit and investigations, contact centres, customer operations, customer and product innovation, litigation management, and the integration of new government programmes.
Earlier in her career, Carolyn worked for Air New Zealand where she was head of the Human Resources and Organisational Change for the Air New Zealand Group.
Carolyn holds a Bachelor of Arts from Victoria University, Wellington.